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How to use New York Giants mobile ticketing

Mobile tickets are now required for all New York Giants games.

Mobile ticketing is the easiest and safest way to access tickets to Giants games. Your mobile device is your ticket. The easiest way to access or manage your tickets is by downloading or updating the Giants app.

The information below will help you navigate accessing your mobile tickets, as well as selling and transferring your tickets.

PRINT PARKING PASSES

parkingpass

While tickets are 100% mobile, parking passes MUST be printed ahead of time. Log in to Giants.com/myaccount from a computer that is connected to a printer. When you select a parking event, at the top right under "More" you will find the button to "Print." This will create a PDF with barcode you can print and bring with you.

You can not print parking passes from the Giants App or a mobile device. You must log in to Giants.com/myaccount.

MY GIANTS ACCOUNT

MOBILE TICKETS IN THE GIANTS APP

STEP 1

STEP 1

Download the Giants mobile app, available on the Google Play Store or the iTunes App Store. If you already have the Giants app installed, please make sure you have the latest version.

APP STORE GOOGLE PLAY
STEP 2

STEP 2

Open the Giants App and click on TICKETS. Then open MY GIANTS ACCOUNT. Log in using the email address and password associated with your Giants account.

A message will say "Giants" wants to use "Ticketmaster.com" to sign in. Click CONTINUE to sign in.

STEP 3

STEP 3

Within the app, go to EVENTS and select your event to view your tickets.

ACCESSING YOUR TICKETS

STEP 1

STEP 1

Quickly view, send and sell tickets directly from the Giants app.

STEP 2

STEP 2

Manage both single and season tickets from one easy-to-manage place: the Giants app. Click VIEW BARCODE to continue.

STEP 3

STEP 3

View the barcode for entry into the game. Screenshots will not be accepted.

TRANSFER YOUR TICKETS

STEP 1

STEP 1

Within the team app, click on the event you want to transfer.

STEP 2

STEP 2

Click TRANSFER, then select the tickets you'd like to transfer.

STEP 3

STEP 3

Select the method of transfer, enter your recipient's information and Transfer Tickets. 

If choosing to send by text, the information will be created in a text message that you will need to send to the recepient in your texting app.

When transferring tickets you'll receive two (2) emails: one confirming your ticket(s) have been sent and another when your recipient accepts the tickets you sent. Your recipient will also receive an email prompting them to accept your tickets.

Once the ticket transfer has been accepted, the tickets in your account are no longer valid and you will not be able to get into the event with those tickets.

Those receiving a ticket transfer must have an account. If they do not have an account, they can easily create one when they accept the tickets.

To cancel a transfer, click CANCEL TRANSFER on the event before the recepient accepts their ticket. Once the recepient accepts the ticket, you no longer have access to cancel the transfer. Tickets can also be transferred via Giants.com/myaccount on any computer

SELL YOUR TICKETS

STEP 1

STEP 1

Within the team app, click on your event to find your tickets.

STEP 2

STEP 2

Click SELL, select the tickets you'd like to list for sale.

STEP 3

STEP 3

Price your tickets, select your payout method, review listing and you're done!

Please Note: Not all tickets are eligible for resale. If they are not, the Sell option will not be shown.

ACCEPT TRANSFERRED TICKETS

STEP 1

STEP 1

Click on ACCEPT TICKETS in the email you receive or click the link in the text message you receive.

STEP 2

STEP 2

Sign in with your 'My Giants Account' information. If you do not have one, you can easily create one at this time by clicking SIGN UP.

Read "Helpful Tips on Accepting Your Tickets" at the bottom of the page for more information.

STEP 3

STEP 3

You must click AGREE to terms of use to access the tickets. View your tickets before heading to the event, and choose if you would like to save to your digital wallet.

Please Note: You must login with the same account your tickets were emailed to.
If you need to create an account use the same email address you received your tickets at.

FAQ

What is mobile ticketing?
Mobile ticketing is the easiest and safest way to access tickets to Giants games. Your mobile device is your ticket. The easiest way to access or manage your tickets is by downloading or updating the Giants app.

How to I get the Giants app?
Download the Giants mobile app, available on the Google Play Store or the iPhone App Store. If you already have the Giants app installed, please make sure you have the latest version.

Can I access my tickets without using the Giants app?
Yes, you can access them via any mobile browser by visiting Giants.com/myaccount. In addition, you can manage your tickets prior to gameday via any computer. Click here for additional training on how to use Account Manager.

How do I log in to my account?
Open the Giants App, click on TICKETS, and then click MY GIANTS ACCOUNT. Log in using the email address and password associated with your Giants account. If you do not have the app, you can also log in via mobile web at Giants.com/myaccount.

What if I cannot log in or forgot my password?
When you reach the login screen, there is a "Forgot password?" link you can use to reset the password associated to your account's email address. The Giants staff do not have access to retrieve your password.

Can I still print my tickets at home?
No, as part of a league wide initiative, the Giants do not accept print-at-home PDF tickets. PDF tickets will NOT be valid for entry for MetLife Stadium.

Can I use a screenshot of my ticket(s) for entry?
No, screenshots will NOT be accepted. As part of our secure digital ticketing initiative and to avoid ticket fraud, your barcode updates every few seconds. You can access your tickets through the Giants App or Giants.com/myaccount on your phone's web browser.

Can I have multiple tickets on a single phone?
Yes. When accessing your tickets in your account you will be able to swipe through your available tickets. Whenever possible, we recommend you transfer tickets to the members of your party in advance so they have tickets on their personal mobile device.

What if my entire party is not with me when I enter MetLife Stadium?
You are able to transfer the ticket to them via your Giants account so, they may enter when they arrive. Please see the sending tickets tab above.

What if I transfer the tickets to the wrong person?
If the tickets have not been accepted by the recipient, you can log into your Giants Account and cancel the transfer. Once the tickets have been accepted, you no longer have access to them.

Will the person I transfer my tickets to need to set up a Giants Account?
Yes, when you transfer the tickets, the recipient will create a Giants Account and then have access to the ticket(s) through the Giants app or mobile webpage.

Do I need to connect to the MetLife Stadium WiFi to access my mobile tickets?
No. We highly recommend that before you leave your house, you log into your account via the Giants app, select the game you are attending and tap "View Barcode". Remain logged into your account to access your barcode without needing to connect to the WiFi at the Stadium. Additionally, you can save the ticket(s) to your Apple Wallet or Google Pay and access via the Wallet without having to connect to WiFi.

What if my battery dies or my smartphone is lost or broken.
Please look for a ticket office representative outside of each gate for assistance. You can also visit ticket resolutions at the ticket trailers located between the MetLife and Verizon gates

How do I access tickets bought via other marketplaces?
If you purchased your ticket(s) from Ticketmaster, the NFL Ticket Exchange, StubHub or SeatGeek you can still access your tickets in the Giants app using the email address you used when you purchased. If you purchased from a website other than Ticketmaster, the NFL Ticket Exchange, StubHub or SeatGeek, we do not have a record of your purchase. You will need to directly contact the website that you purchased your tickets from to inquire about your mobile ticket(s) delivery.

What if I don't have a smartphone?

Please contact a Giants Service Representative at 888-NYG-1925 (888-694-1925) or by email at premium@nygfootball.com.

ACCOUNT MANAGER TRAINING

Manage your tickets through Giants Account Manager

Visit Giants.com/myaccount to manage your tickets

MORE GIANTS TICKET INFORMATION

3D SEATING CHART
SEASON TICKETS
CLUB SEATS
SUITES
SINGLE GAME TICKETS
GROUP TICKETS